Privacy Policy

Who we are

Gina Couture operates the website gina-couture.com and our boutique at 117, 9th Main Rd, Gangai Amman Nagar, Mogappair Eri Scheme, Mogappair, Chennai, Tamil Nadu 600095, India. For privacy-related questions, email hello@gina-couture.com.

Information we collect

You provide directly: name, email, phone number, billing and shipping addresses, measurements or sizing notes when relevant, account credentials if you register, and messages you send us (including on WhatsApp or email).

Order and payment: order history, items purchased, and payment status. Card and UPI payments are processed by licensed payment providers; we receive confirmation of payment, not your full card details.

Automatic data: device type, browser, approximate location (from IP address), pages viewed, and referring site. This helps us improve performance and understand how visitors use our store.

How we use your information

• To process, fulfil, and deliver your orders
• To communicate about your purchase, delivery, or service issues
• To send transactional messages (order confirmations, shipping updates)
• To respond to questions and provide styling or sizing guidance when you ask
• To improve our website, collections, and customer experience
• To send marketing emails or WhatsApp updates only if you have opted in or where the law allows
• To detect fraud, abuse, or technical problems
• To comply with legal obligations

Sharing with others

We share information only as needed to run our business: courier partners receive name, address, and phone for delivery; payment processors handle transactions; email or hosting providers may process data on our behalf under strict confidentiality. We do not sell your personal information to third parties for their own marketing.

Cookies and similar technologies

We use cookies and local storage to keep your session, remember cart contents, and measure traffic. You can disable cookies in your browser; some features (such as staying logged in) may not work without them.

Retention

We keep order and account records for as long as needed to fulfil contracts, handle returns and warranties, and meet accounting or legal requirements. Marketing preferences can be withdrawn at any time; we stop promotional use promptly, though we may retain a minimal record that you opted out.

Security

We use industry-standard measures to protect data in transit and at rest. No online system is perfectly secure; please use a strong password for your account and avoid sharing login details.

Your rights

Depending on applicable law (including Indian data protection rules as they evolve), you may request access to, correction of, or deletion of certain personal data, or object to specific processing. Contact us at the email above with your request; we will respond within a reasonable time. If you are in the European Economic Area or UK, you may also have rights under GDPR, including lodging a complaint with a supervisory authority.

Children

Our site is intended for adults and teen shoppers with parental involvement. We do not knowingly collect personal information from children under sixteen without verifiable parental consent. If you believe we have done so, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy when our practices or the law changes. The “Last updated” date at the top will reflect the current version. Continued use of the site after updates means you accept the revised policy.